Privacy Policy

TalentHQ Privacy Policy

Data Privacy Summary

This summary highlights our key privacy commitments:

No Data Sharing: We will not share your personal information with third parties except in very limited circumstances.
Transparent Collection: We collect information you provide directly, data collected through cookies, and limited information from trusted service providers.
Limited Usage: We use your data only to provide our services, ensure security, and communicate with you.
Cookie Control: We use cookies and similar technologies, but provide you with clear options to manage or disable them.
Text Message Consent: We only send text messages to those who expressly opt in, with clear options to opt out at any time.
Privacy Commitment: We are committed to protecting your personal information and regularly review our privacy practices.

Introduction

This Privacy Policy describes how TalentHQ LLC (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from talenthq.co (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

Our Commitment to Data Privacy

We are committed to respecting your privacy and protecting your personal information. As part of this commitment:

We will not sell, rent, or trade your personal information to third parties for their own marketing purposes
All use of information is strictly limited to what is necessary to provide our services or as required by law
We implement strict security measures to protect your personal information
We provide transparent opt-out mechanisms for cookies and marketing communications
We regularly review our data practices to ensure they align with our privacy commitments
We will notify you promptly of any material changes to our privacy practices

If you have concerns about how your information is handled, please contact our Privacy Team at hello@talenthq.co.

How We Collect and Use Your Personal Information

Summary of Data Collection Methods

We collect your personal information in three primary ways:

Information you provide directly to us when using our services
Information collected automatically through cookies and similar technologies
Information we receive from trusted third parties

Each of these collection methods is detailed below.

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and uses varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Service request information including the recruiting services you're interested in.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Mobile Phone Numbers for Text Messaging: When you provide your mobile phone number and expressly opt in to receive text messages, we collect and store this information along with your consent records. We only send text messages to phone numbers where we have received direct, express written consent. This consent is obtained when you specifically opt in through our website forms, when requesting free guides or consulting services, or through other clear opt-in methods where the text messaging program terms are clearly disclosed.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies and platforms who support our Site and Services, including our hosting providers, payment processors, and Customer Relationship Management (CRM) systems used to maintain our candidate and client databases.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Third-Party Information and Text Messaging: While we may receive your contact information from third parties, we will only send text messages to your mobile phone number if: (1) you have provided direct consent to us, or (2) the third party obtained proper express written consent specifically for text messaging that explicitly extended to TalentHQ LLC, and we can document this consent. We maintain records of all text messaging consent regardless of how it was obtained.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

Summary of Data Usage

We use your personal information only for specific, limited purposes:

To provide and improve our core services and products
To personalize your experience and communicate with you
To ensure security and prevent fraud
For marketing and advertising, subject to your preferences

Each of these uses is explained in detail below, along with the legal basis for such processing.

Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you. We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.

Text Messaging Communications

TalentHQ Messaging Service

If you provide your mobile phone number and opt in to receive text message communications from us, you are expressly consenting to receive automated text messages from TalentHQ LLC. Your consent to receive text messages is not required as a condition of purchasing any goods or services. You must be 18 years or older to consent to receive text messages.

Consent Process

We obtain your consent through clear, affirmative actions such as:

Checking an unchecked box on our website forms
Completing an opt-in form when requesting free guides or consulting services
Responding to a clear call-to-action on our registration forms

Each consent method includes clear disclosure of this privacy policy, the types of messages you'll receive, message frequency, and instructions for opting out. We maintain detailed records of all consent including date, time, source, IP address, and the specific language presented at the time of consent. Consent remains valid until you opt out, though we may periodically ask you to reconfirm your consent.

Message Content and Frequency

Our TalentHQ Messaging Service may send messages containing:

Appointment confirmations and reminders
Free guides and courses to help with your recruiting needs
Information about free consulting services
Recruiting tips and best practices
Account security notifications
Customer service information

You may receive approximately 4-6 messages per month, depending on your account activity and preferences.

Message and Data Rates

Message and data rates may apply based on your wireless carrier's messaging plans. Please contact your wireless carrier for information about your messaging plan. Carriers are not liable for delayed or undelivered messages.

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Supported Carriers

Our text messaging program is compatible with most major wireless carriers in the United States.

How to Opt In

You can opt in to receive text messages by:

Checking the appropriate box during account registration or when requesting information
Completing the opt-in form when signing up for free guides, courses, or consulting services
Providing your express consent through our registration forms on social media

We never automatically enroll you in our text messaging program or use pre-checked boxes for consent.

How to Opt Out

You may opt out of receiving text messages at any time by:

Texting "STOP" in reply to any message you receive from us
Adjusting your communication preferences in your account settings
Contacting our Customer Support Team

After opting out, you will receive one final message confirming your opt-out.

To rejoin the TalentHQ Messaging Service, text START to the same number at any time.

Text Message Support

For help or information about our text messaging program:

Text "HELP" to the number that sent you the message
Email: Hello@TalentHQ.co

Text Message Privacy and Data Handling

We handle the phone numbers and related data collected for text messaging with the utmost care:

We use industry-standard security measures to protect your mobile number
Your mobile number is used only for the specific text messaging purposes disclosed in this policy
We do not use automated technology to extract additional data from your mobile device
We maintain all text messaging data in compliance with applicable telecommunications regulations
Mobile opt-in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes

Consent to Automated Technology

By participating in our text messaging program, you acknowledge and agree that we may use automated technology to deliver messages. Your consent to receive automated text messages is not required as a condition of purchasing any products or services.

TCPA Compliance

Our text messaging program complies with the Telephone Consumer Protection Act (TCPA) and all applicable regulations. By providing your consent, you confirm that you are the owner or authorized user of the mobile device you register. You have the right to revoke consent at any time.

Cookies and Tracking Technologies

Tracking Technologies and Your Choices

In addition to cookies, we use the following tracking technologies:

Web beacons: Small graphic images that allow us to monitor when you open emails we send
Pixels: Small images that enable us and third parties to set and read browser cookies
Local storage: Data stored locally on your device to enable certain site features
Analytics tools: Services that help us understand how users interact with our site

You have control over how these technologies track your information:

You can manage cookie preferences through our cookie banner and your browser settings
You can opt out of analytics tracking by adjusting your account settings
You can disable local storage through your browser settings

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services).

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available.

No Third-Party Sharing & Data Matching Commitment

We will not sell, rent, or trade your personal information to third parties. Your privacy is paramount to us. However, we do permit limited data sharing for the specific purpose of measuring the performance of our advertising and improving our services.

Specifically:

No Sale of Data: We will not sell your personal information to third-party data brokers or companies for their independent marketing use.
Hashed Data Sharing for Measurement: We may share hashed (securely scrambled) customer information, such as your email address or phone number, with third-party advertising partners (including Google and Meta) to match you to their existing user base. This allows us to measure the effectiveness of our advertising campaigns and prevent you from seeing irrelevant ads. This data is hashed before it is sent to ensure your privacy and is used strictly for matching and measurement purposes. Mobile phone numbers collected through the TalentHQ text messaging opt-in program are explicitly excluded from this hashed data sharing and will not be shared with advertising partners for any marketing or targeting purposes.

The only exceptions to this commitment are:

When explicitly required by law, such as in response to a valid legal process (court order, subpoena).
With your explicit, informed consent, which you may withdraw at any time.
When necessary to fulfill your specific requests (e.g., sharing shipping info with a carrier).
In the event of a business restructuring, merger, or acquisition.

User Generated Content

The Services may enable you to post product reviews and other user-generated content. If you choose to submit user generated content to any public area of the Services, this content will be public and accessible by anyone.

We do not control who will have access to the information that you choose to make available to others, and cannot ensure that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information that you make publicly available, or for the accuracy, use or misuse of any information that you disclose or receive from third parties.

Third Party Websites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies. Specifically for recruiting purposes, we generally retain candidate profiles, resumes, and application data for a period of up to four (4) years to facilitate matching you with future job opportunities, unless you request earlier deletion.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

Right to Access / Know. You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
Right to Delete. You may have a right to request that we delete personal information we maintain about you.
Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Right to Opt out of Sale or Sharing or Targeted Advertising. You may have a right to direct us not to "sell" or "share" your personal information or to opt out of the processing of your personal information for purposes considered to be "targeted advertising", as defined in applicable privacy laws. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will automatically treat this as a request to opt-out of the "sale" or "sharing" of information for the device and browser that you use to visit the Site. Except for the Global Privacy Control signals mentioned above, our Site does not currently recognize or respond to automated browser "Do Not Track" (DNT) signals.
Right to Limit and/or Opt out of Use and Disclosure of Sensitive Personal Information. You may have a right to direct us to limit our use and/or disclosure of sensitive personal information to only what is necessary to perform the Services or provide the goods reasonably expected by an average individual.
Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

Text Message Rights and Choices

In addition to the above rights, you have specific rights related to text messaging:

Express Written Consent: We obtain your express written consent before sending marketing or promotional text messages to your mobile device.
Right to Revoke Consent: You can revoke your consent to receive text messages at any time by texting "STOP" to our number, which will unsubscribe you from all future text messages.
Records of Consent: We maintain records of your opt-in consent to receive text messages, including the phone number, date, time, source, IP address, and the specific language presented at opt-in for at least four years as required by telecommunications regulations.
TCPA Rights: Our text messaging program complies with the Telephone Consumer Protection Act (TCPA). Nothing in this agreement waives any rights you may have under the TCPA or other applicable laws.
Access to Terms: You can access the full Terms and Conditions for our text messaging program at talenthq.co/text-terms.
Consent Renewal: While your consent does not automatically expire, we may periodically ask you to reconfirm your consent to ensure you wish to continue receiving messages.

You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, You may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside the country you live in, including the United States. Your personal information is also processed by staff and third party service providers and partners in these countries. If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: Hello@TalentHQ.co

Address:
TalentHQ LLC
800 N King St
Suite 304 #2584
Wilmington, DE 19801-3550

Text Messaging Program Contact

For specific questions about our text messaging program:

Email: Hello@TalentHQ.co